Is Twitter having a customer service identity crisis? More importantly, what's the cost. Many of you may have noticed that this popular social-media instant messaging platform is suffering from almost unbearable site stoppages and delays? What should we make of this? Is it a sign of success (e.g. so popular it can't meet demand) or another sign of putting service on the back burner. I'm going to be writing an article on this topic so input welcome.
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