"Tell 3000" NYC Book Launch Notebook: I Love New York!

Time magazing just published a wonderfully positive review of my book, Satisfied Customers Tell Three Friends, Angry Customers Tell 3000.  (The image to the left is from the article.) Notes reviewer Andrea Sachs: "This book deserves a spot on the desk of every executive who worries about his company's reputational risk."   Earlier in the week, CNBC wrote another flattering review in the "Bullish on Book" sections. 

“SATISFIED CUSTOMERS” is a great guide for business leaders and marketing officers who want to build a trusting, authentic and lasting relationship with today’s vocal consumer.

Launch Events: The reviews were just a couple highlights of an absolutely incredible week in NYC related to my book launch, and I'm just winding down. In addition to keeping up with my regular work flow, I participated in three successive book launch events: one by my classmates at HBS (thanks, Rick and Jen Lerner and Bill and Daphne Hildebolt or ExpoTV.com), another absolutely incredible of ("amazing" insists my wife Erika) hosted by Nielsen at the incredible Soho loft of Karen Watson (Nielsen's head of Corporate Communications), and the third hosted by the P&G Alumni Assocation NY chapter (big thanks to Tina Adolfsson) held at the breathtaking offices of Marina Maher communications (thanks, Marina). At each event I had a chance to catch up with old friends, talk briefly about the book themes, and answer a questions. 

Overall Engagement:  We're only a week into the book's official release, but I do sense a real and genuine level of engagement around its themes and issues. Everyone, it seems, is curious and engaged about the big questions: If consumers are in control, what does that mean for me as a business manager or stakeholder?   What is the proper and appropriate protocol for engaging with consumers in this environment?  And most importantly, how does my business stay credible in the process? 

Final Footnote: The ultimate irony of this amazing week is that it actually kicked off on Tuesday at at event entitled "How Should Research Leverage The Ability To Listen To Consumers In A Web 2.0 World?  Joel Rubinson, the new head of research of the Advertising Research Foundation, pulled together a dozen or so industry leaders in the field of market research to vet out this topic, especially around the power of the "unprompted consumer voice."  The discussion was deep, stimulating, uncomfortable and breakthrough -- one of the most gratifying sessions I've participated in all year.  (Huge thanks to Joel and ARF head Bob Barocci for leading this charge). 

If you want to stay engaged on the book or the book themes, here are a few options:

• The Tell 3000 Group on Facebook is almost up to 400 members.  I expect a host of superb conversation here.  The group draws in part from the Tell3000.com site.
• Twitter Feeds:  My personal feed or the Tell3000 feed (which tracks at the brands that actively use Twitter to engage companies: Dell, Southwest, JetBlue, Comcast, Virgin, Zappos, etc)
• Ad-Tech Chicago Keynote Panel 8/6 featuring Edelman, Nestle, Blogher, Dell, and Comcast.  I'm the moderator. 
• 8/30 Book Chat & Signing: Joseph Beth's Cincinnati

Comments

[Marina Maher]

Hi Pete: It was our pleasure to host the P&G Alumni Association event. As you can tell from all the questions after your talk--everyone was so excited about your book.

I'm reading my copy this weekend!

Marina