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« "Engaged" Ad-Tech Diarist | Main | Thanks, Norman, For Storming Our Digital Marketing Future »

November 12, 2006


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Pete, I love it when you say: "At the simplest level, I'm fond of saying "It Always Pays to Listen." Both offensive and defensive brand "radar,"

Recently, I've blogged about "online (brand) reputation" issues from my own personal "Iomega External Hard Drive" buying experience, as well as a now discontinued GE Bottled Water Dispenser issue that ABC's 20/20 has recently "revitalized" in their webcast "Customers Get Even".

I hope they all "got the memo".

"PS" - In case that link to my blog post is too long to work, here is a shorter "" url:

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