Tactics: The Disposable Thumbs Up

Credit is free. The wise and shrewd e-mailer knows how to dole out credit, or reinforce great work when it really matters. Hence, when a compliment enters circulation – even from the Boss -- it can’t hurt to reinforce it with an throw-away “Thumbs Up!” Recipients typically file such kudos in what I dub the “Smile File” (see next chapter). This in turn builds goodwill for your next draw.

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To: Distribution List
From: Mr. Mack
CC: Mr. Big
Subject: Great Job!

I agree! She did an amazing job! I saw it first hand!