Tactics: Smile-Filing

Smile Filing is the art of archiving complimentary e-mails -- thumbs-up, a e-mail thank-you from the boss – and recycling them at critical moments…usually when the going gets rough. Managers in trouble often pull out notes from the Smile File so the recipients can be reminded of better days. Resume writers use them like Movie review raves.

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To: Mr Mach
From: Mr. Big
CC: Distribution
Subject: A ‘Feedback Moment’

Best presentation I’ve ever seen. Bravo! Bravo! Thank God we hired such a brilliant person!