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« Brands Beware: The Speed of Negative Word-of-Mouth | Main | Social Media Confessions & Choices (First Official Post of 2009) »

December 15, 2008

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Pete....excellent and insightful. Keeping customers satisfied is a constant struggle even here in Hooterville! We work with a hospital who has done an outstanding job in maintaining consistently high Press Ganey scores and keeping staff motivated to deliver "world class customer service." It's never ending. Can't wait to read your book. Adchick

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