Meet today's newly empowered and vocal global consumer. Are you listening? More importantly, are you even prepared to deal with this.
About My Just Launched Book (Doubleday)
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Books Related to CGM Theme
Pete Blackshaw: Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
First jump out of the gate on publishing, and a thrill beyond thrill to have this opportunity. Very important message about what it really takes to manage a business or brand in the era of consumer control. This book is far less about social media marketing campaigns than the role of customer service and "consumer affairs" in the marketing mix.Charlene Li: Groundswell: Winning in a World Transformed by Social Technologies
More important validation about the role of CGM and social media as it impacts business. Both writers very smart and experiences in the space. Will write more once I get through the entire book.Gerald Zaltman: How Customers Think: Essential Insights into the Mind of the Market
Gerald Zaltman doesn't write specifically about CGM, but his core themes about the unconscious drivers of brand affinity provide some critical clues and insights behind what's really going on among today's passionate and viral consumers. (*****)Don Novello: The Lazlo Letters
My dad was in advertising, and he would uncontrollably laugh while reading this book that. In many respects, Lazlo was the first "citizen's journalist" or blogger for that matter. His CGM was all about experiences with companies, brands, or VIPs. (*****)Seth Godin: All Marketers Are Liars
I'm a huge fan of Seth Godin, but this one was just OK. I probably read it with a higher set of expectations that the book would be a bit more critical of the marketing industry. It's hard to disagree with the core premise of authentic story telling, but some of his points overstated the obvious (**)James Heskett & Others: The Service Profit Chain
A major inspiration for much of my thinking about CGM. Heskett's a former b-school professor.Seth Godin: Free Prize Inside
I'm not going to tell you what's inside, but I guarantee you'll be surprised. (*****)Jeffrey Rayport: Best Face Forward
Rayport taught the HBS class that fueled my fanaticism for the "marketspace." The inspiration continues. (*****)Malcolm Gladwell: The Tipping Point
How does the ripple create the wave? Read on! (*****)Malcolm Gladwell: Blink
Trust your gut! It's not as irrational as some claim. (*****)- Marc Marson: Think Naked
Marc Marsan has opened up my head in ways I can't even express. Inspirational, catalyzing. He gets it! (*****) Kelly Mooney: The Ten Demandments
Kelly gets it! She's been working with some of the nation's top brands. Deep understanding of shopping behavior. (****)Jon Berry: The Influentials
A solid case for why so-called "Influentials" matter. Authors really know their stuff. (****)
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June 21, 2006
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Pete's Articles & Interviews
- Customer Service Meets "Lord of the Twitters" (4.15.08)
- Word-of-Mouth Marketing 101, a la Zappos.com (4.1.08)
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- Attention? I Don't Want Your Freakin' Attention! (11.27.07)
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- Word of Mouth Begins With Consumer Affairs (May 16, 2006)
- Do You Know How to Find the Marketing "Ex-Spot"? (5.02.06)
- Mirror, Mirror: Am I Consumer 1.0 or Consumer 2.0? (4.18.06)
- Movimiento Marketing: On the Radio Dial (4.3.06)
- Can Marketers Control CGM? Should They? (3.21.06)
- Defensive Branding 101: The Role of Search (3.7.06)
- The Gold Medal of Questions: Is the Web TV? (2.21.06)
- Defensive Branding 101: The Role of Search (3.21.06)
- Super Bowl Advertising and Marketing Fusion: Razor's Edge? (2.7.06)
- Are You Asking the Ultimate Marketing Question? (1.24.06)
- The Consumer-Controlled Surveillance Culture (1.10.06)
- Damn the Focus Groups...Except This One (12.27.05)
- Complete ClickZ Archive
- The Pocket Guide to the 2005 Blogosphere (12.13.05)
- 'Tis the Season of Brand Emotion. Are You Listening? (11.28.05)
- TV Is Dead. Long Live TV! (11.15.05)
- How to Act on Consumer Generated Media (11.1.05)
- Spamalot: Broadway Hit or Blog Epidemic? (10.18.05)
- Is Word of Mouth a Long-Term Strategy? (10.4.05)
- CGM: The Parenting Megaphone (9.20.05)
- Ten Simple Rules for Dating a Blogger (9.6.05)
- Attention? I Don't Want Your Freakin' Attention! (8/23/05)
- Hobson & Holtz Report Podcast Interview (8.16.05)
- Protect the Marketing Commons (8.9.05)
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- Consumer-Generated Media: The Age of Engagement (7/12/05)
- The Pocket Guide to Consumer Generated Media (6/28/05)
- Beyond Cinco de Mayo (6/14/05)
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- Irrational Blogguberance? (5/5/05)
- Are GRPs Enough in the Age of Consumer Control? (4/19/05)
- WOMMA Summit: More Questions Than Answers (4/5/05)
- Word-of-Mouth Marketing: Temper Your Enthusiasm? (3/22/05)
- Attention, Shoppers! "Retailer-Generated Media" in Every Aisle (3/8/05)
- Consumer Affairs: The New Advertising Department (2/22/05)
- Creative Marketing Destruction: Add Water and Blog (2.15.05)
- Marketing Through the Tsunami Lens (2.8.05)
- Super Bowl: Buzz or Blues? (1.18.05)
- (1.11.05) E-Mail by Machiavelli
- Listening: A Bitter Pill? (12.28.04)
- Buzz-Informed Predictions for 2005 (12.14.04)
- Practice What You Search (11.9.04)
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- Edelman Digital - Authenticities
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CGM 101
Joe Copy (CGM Hall of Fame)
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- Dove Oscar Ad (Contest Submission)
- Chevy Car Wash (Super Bowl Spot)
- Check Out Girl (Frito Lay Super Bowl Ad)
- Live the Flavor (Frito Lay Super Bowl Ad)
- Pete's Chevy Tahoe CGM
- YouTube - microsoft ipod packaging parody
- Engadget "Breaking News"
- I Love My Mac - The Song
- The iPod Flea
- Joe Jaffe Nike Ad
- Bush in 30 Seconds Winner - Childs Play
- George Masters iPod Ad
- DoubleTree: Yours is a Very Bad Hotel
- Jeff Jarvis's Bad Dell Experience
- iPod's Dirty Secret - Neistat Brothers
- Original Numa Numa Dance
- Kensington Lock Video
- Kryptonite Evolution 2000 U- Lock hacked by a Bic pen - Engadget - www.engadget.com
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Recent Posts
- The Curious Juxtaposition of Advertising & Media Content
- 2009 Memorial Day Project: Three WW II Video Narratives from Dad
- Is the Consumer Affairs Dept an Endangered Species? (An Open Letter to SOCAP Attendees)
- The Latest Domino to Fall: The YouTube Video Itself
- Embracing & Reinvigorating Trust at the BBB International Torch Awards
- Is Prime Time Really Prime Time in the Age of Twitter?
- CGM Around the Globe! Must-See TV with Matt!
- Is the Future of Marketing About Marketing to Marketers?
- What's the bigger social media idea: marketing stimulus or business process innnovation?
- YouTube - Broadcast Yourself.
June 2009
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The consumers voice is powerful; adding video making it even more powerful!
Posted by: Brian Kropp | June 21, 2006 at 10:37 AM
Pete,
On a related note, here's that video I mentioned today about the Comcast tech falling asleep on the customer's couch-->LINK
Posted by: Jackie Huba | June 21, 2006 at 09:41 PM